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May 17th, 2023 14:00

XPS 15 9520, replaced and then repaired. Still problems!

All I'm asking is for my warranty to be extended. Clearly the Dell XPS 15 9520 has some major issues that need to be ironed out.

My first Dell XPS 15 9520 overheated to above 110°C and my second one that they sent me to replace had its motherboard fried within 9 months of ownership! Are these computers only supposed to last for a year or less? I have serious concerns regarding the longevity of the computer. Even after replacing the motherboard, the lid and hinge are extremely noisy and stiff and my trackpad barely works. All less than a year of ownership.

Learned the hard way. I've been a dell customer for over 10 years and have gotten nothing but uptight and rude responses for the "advanced resolution" team, which seems to only consist of one guy who bangs emails out all day explaining why Dell can't actually help you despite the escalation.

Code of Conduct. DELL-Admin>

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