All customer rep from credit card department offline?

Hi kevingu009,

Thanks for posting.

You can also reach the Credit Card department via chat.  Their  working hours are 9 AM to 6 PM CST, Mon-Fri. Please contact them during that time and they will be glad to assist.

Regards,
Robert

Thank you I am trying to contact them

As they mentioned they are open on 9AM CST and now they are still close.

I really can't understand the lazy working style of dell.

live chat always close on time and open late , never answer phone call.

IS THIS HOW DELL WORK?

Thank you for the interest in Dell.com. You have reached Credit Card Order Processing department. We are currently closed and our working hours are 9 AM to 6 PM CST, Mon-Fri. Please contact us during this time and we will be glad to assist.

AND NOW IT IS 9:20AM

I just checked for you.  Appears to be working now.

ok  good

glad to know that my order has been cancelled 

thank you dell rep 

you did a good job

Kevingu009,

I understand your frustration regarding Dell's attempt to protect your resources.If there was an improper purchase, we would much rather cancel the order and deny someone the opportunity of taking advantage of your good credit. It's a fine line to balance credit verification vs illegal purchases. In the long run, I think you would agree, it's better to err on the side of caution.

Thanks for your feedback, and hopefully the credit card verification process can go smoother in the future.

Regards,
Robert

Hi, you are explaining to me the importance of credit card review , sure , i understand that. but that is not the only reason order get cancelled nor the reason that I am EXTREMELY ANGRY. I am complaining is the low efficiency of dell customer service , the SLOW AND INEFFICIENT CUSTOMER CARE is the reason i can't update payment method on the right time , the delay of payment update is the main reason order get cancelled.