How to fix failing system state backup?

This error is too general. Any other error?

just to be sure your backup either specifies all local drive so it gets a System State from the 2003 and you are not specifying a VSS in the backup selection as that is fro 2008.

Hey Paul,

I found few solutions for your reference.

Please try the following solutions to resolve your problem.

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000fv8 (esg98424)

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000fnZ (esg97712)

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000SBG&sid=00D70000000JrBz%21ARUAQJ8xrQyQkOwLtQFW37fD2fplglN2BX9jDJDl9n3ZiG4vpkxHpBZ7wjEJMLgC3LPKpCwyD0uWSFdjYDmkXsZTd.3NLjuB&inst=7&logouturl=http%3A%2F%2Femc.force.com%2FSSOLogout&cshc=0000002H1o60000000JrBz (esg104052)

Please tell me if you cannot access these solutions. I will post these contents to you.

Hello Abhi,

If you are customer or partner, you should be able to see these urls.

Anyways, I am posting content of these urls.

Resolution

If an Avamar client reports system state failure, check to see if Windows is experiencing problems in actually creating the SystemState.bkf file.  Try to create the system state manually, through Windows without using Avamar.

To do this, check the Avamar client log file for the command that is run to create the system state file (search the log for ntbackup.exe).  Using a Windows command prompt, try to run the ntbackup command with the parameters in the log file and check to see if the .bkf file gets created.

To verify whether the file is being created, check the Windows Application Log for any messages:

1. Start > Run > Type "eventvwr".
2. Select Application Log.
3. You may need to View > Filter.
4. Select the Event source 'ntbackup' and press Apply > OK.
5. Make a note of any messages you find that are related to the System State.  Include them in the case notes.

If the SystemState.bkf file *does* get created, make a note of its size.  If it does not get created you must fix this before the Avamar client system state backup will be able to complete successfully.

Resolution

If running Windows 2000:
1. Make sure the client was installed with OTM. If not, reinstall the client with OTM and reboot.
2. Make sure there is at least 2.5GB of free disk space on the partition where the systemstate.bkf file is created.

If running Windows 2003 Server / XP:
1. Make sure the Volume Shadow Copy service is started on the Windows client (if Windows 2003 Server).

2. On Windows 2003 Server, we support VSS (Volume Shadow Copy Service). If you have installed OTM (Open Transaction Manager), uninstall it. To do this, go to Add/Remove programs and find the CDP Open Transaction Manager. For complete un-install a reboot will be needed.

3. Apply the following Microsoft update and reboot: http://support.microsoft.com/kb/940349

4. How much free disk space is available on the client"  Make sure there is at least 2.5GB of disk space is available (see solution esg95521 for detailshttp://solutions.emc.com/emcsolutionview.asp"id=esg95521).

Regards,

Pawan

I am also facing the same issue. Also I am not able to see all 3 urls.

We are receving below error in avamar:

2014-02-27 19:05:25 avtar Error <8535>: System State backup process failed! (Log #1) 2014-02-27 19:05:25 avtar Error <6197>: Windows System State backup failed (code 31) (Log #1)

As avamar is taking NT backup for system state in 2003. We checked logs on below path:

C:\Documents and Settings\Default User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\Data

After checking the logs I found following:

WARNING: Portions of "\Boot Files\C:\WINDOWS\system32\vssvc.exe" cannot be read.  The backed up data is corrupt or incomplete.

This file will not restore correctly.

Error: Could not access portions of directory System State\COM+ Class Registration Database.

You may not have permission to open the file, or the directory may be missing or damaged.

Please contact the owner or administrator.

Error: Could not access portions of directory System State\Registry.

You may not have permission to open the file, or the directory may be missing or damaged.

Please contact the owner or administrator.

Please help me to resolve this issue.

Hello Pawan,

I have tried above solution on win2003. Still it's not working...

Errors and Exceptions

2015-02-15 22:45:45 avtar Error <8535>: System State backup process failed! (Log #1)

2015-02-15 22:45:45 avtar Error <6197>: Windows System State backup failed (code -1073741819) ..

We have added a flag avtar.cmd and added --x15=16. It's still not working.

Windows admin's are able to run ntbackup manually from their end.

C:\ has almost 5GB free space.

Volume shadow copy  Service is running.

All VSS writers are stable.

Could you please help us on this.

Currently we are facing this issue on nearly 5 windows 2003 servers.

Thanks

abbvie.backup@hp.com