Unsolved

905

June 12th, 2020 20:00

m17 R3, not waking up from sleep via external keyboard/mouse

I just got the new AW m17 r3 recently, but found it cannot wake up from sleep mode via external k/m. I have flagged the "Enable Wake from USB" in BIOS, and almost followed every instruction on the Internet about toggling off the settings in Windows 10 Power setting. Now I still have to open it up and press the power button to wake it up.

To give more context, when running command 'powercfg -devicequery wake_from_any', the list is:

HID-compliant system controller
HID-compliant consumer control device
Microsoft Bluetooth Enumerator
HID-compliant mouse
Intel(R) PCI Express Root Port #15 - 06B6
HID Keyboard Device
Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W)
USB Composite Device
WinUsb Device
NVIDIA USB Type-C Port Policy Controller
HID Keyboard Device (001)
HID-compliant wireless radio controls
Intel(R) PCIe Controller (x8) - 1905
HID-compliant vendor-defined device (001)
HID-compliant vendor-defined device (002)
HID Keyboard Device (002)
NVIDIA GeForce RTX 2080 Super
HID-compliant mouse (001)
Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Input Device (002)
USB Input Device (003)
Killer E3000 2.5 Gigabit Ethernet Controller
USB Input Device (004)
HID-compliant vendor-defined device (005)
USB Input Device (005)
Microsoft Bluetooth LE Enumerator
HID-compliant vendor-defined device (006)
Realtek(R) Audio
NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
High Definition Audio Controller
Intel(R) Display Audio
USB Root Hub (USB 3.0)
USB Input Device (006)
Bluetooth Device (RFCOMM Protocol TDI)
ACPI Power Button
Device Identification Service
USB Input Device (007)
USB Composite Device (002)
Thunderbolt(TM) Controller - 15E8
HID-compliant vendor-defined device (009)
Realtek USB 3.0 Card Reader
HID-compliant vendor-defined device (010)
Intel(R) PCIe Controller (x16) - 1901
HID-compliant system controller (001)
Intel(R) PCI Express Root Port #16 - 06B7
Intel(R) PCI Express Root Port #17 - 06C0
Service Discovery Service
USB Input Device (008)
Bluetooth Device (Personal Area Network)
HID Keyboard Device (006)
USB Input Device (009)
Microsoft Wi-Fi Direct Virtual Adapter
Microsoft Wi-Fi Direct Virtual Adapter #2
PCI Express Upstream Switch Port
Intel(R) PCI Express Root Port #13 - 06B4
Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) (001)
USB Root Hub (USB 3.0) (001)
Bluetooth HID Device
HID-compliant consumer control device (011)
PCI Express Downstream Switch Port
PCI Express Downstream Switch Port (001)
PCI Express Downstream Switch Port (002)
Intel(R) Wireless Bluetooth(R)
USB Root Hub (USB 3.0) (002)
HID-compliant vendor-defined device (013)
HID-compliant consumer control device (013)
USB Composite Device (004)

 

But I guess my external devices are "Standard PS/2 Keyboard" and "Standard PS/2 Mouse" in the Device Manager.

January 1st, 2021 01:00

I solved the problem with this:

1. Got to command prompt with administrator rights
2. Write: powercfg -deviceenablewake "HID Keyboard Device"

This will wake either from keyboard or the touch pad.

To try another device write:
Type powercfg -devicequery wake_from_any then press Enter.

You will get the complete list of devices that cause to wake computers. Note down the device name which you want to allow or block for waking.

0 events found

No Events found!

Top