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June 4th, 2020 04:00
m15 R1, error code 2000-0151
Hello , I turned my Alienware on one day to find that the HDD had disappeared after a reset it soon appeared again but my pc started running slowly and when trying to play game it kept crashing, after running a diagnostic on the device I received The error code 2000-0151 which was an issue with the hard drive I followed dell procedures updated the BIOS and re ran the test and I am still receiving the fault, Surely the hard drive has died already as I’ve only had it brand new for under a year ?
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Teo413
8 Posts
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June 7th, 2020 19:00
It may be a failing RAM stick. Have you tried re-seating the RAM?
Fail RAM can cause crashes/freezes and corrupt files
AdrianG001
4 Operator
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4K Posts
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June 8th, 2020 04:00
2000-0151 error indicates your hard disk drive (HDD) has failed and may be nearing the end of its life. Please backup the data from the system if it’s booting up.
Sinkalou67
3 Posts
0
June 10th, 2020 07:00
Ye tried re seating ram and hdd nothing worked
LSUFAN51
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6.5K Posts
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June 10th, 2020 08:00
Sinkalou67
By the way, do you know what type of Hard drive or Solid State drive is in the computer?
How to Check the System Configuration on Your Dell System
https://www.dell.com/support/article/en-us/sln285421/how-to-check-the-system-configuration-on-your-dell-system?lang=en
LSUFAN51
4 Operator
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6.5K Posts
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June 10th, 2020 08:00
I'm assuming windows 10 is on the computer....
Error code 2000-0151 ( per AdrianG001) usually indicate hard drive is failing or has failed - see link below).
Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)
https://www.dell.com/support/article/en-us/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-supportassist-epsa-epsa-or-psa-error-codes?lang=en
Just to be sure.....
If you still able to boot into windows, update the Hard drive in device manager or look for a firmware update for the hard drive in your Dell Product Support page.
Drivers & Downloads
If you aren't able to boot into windows, you can exercise your warranty by contacting Dell Technical Support in link below and request Dell to replace the hard drive for free or ask Dell to send you a free hard drive replacement.
Contact Information | Dell US