Yes, when it comes to spare parts sometimes Dell will sell refurbish parts. But they will inform you first and, at the end, the purchase of the piece will be your decision.
On the other hand, Dell will not repair your death battery since you're purchasing the part, it will not be a repair, so you don't have to send your old battery back.
I had my Alienware 17R3 battery replaced in Jan 2018 after a total failure, the new one completely failed in Feb 2019 a life of 13 month. I contacted Dell, who gave me a discount on the replacement repair because it was slightly over the 12 month warranty, the repair was carried out in Feb 2019, now in Jan 2020 the battery which had a designed capacity of 96000 mwh, now when fully charged has 8370 mwh, therefore has a short run time.
I contacted Dell warranty, who said the battery was a refurbished one (total news to me), & carried only a 90 day warranty!
On the two previous battery replacements, I was told it was a service engineer task only, & I could not have the battery supplied to me direct, on this new occaision, I have been told I can have the option to have an engineer service repair, or be supplied with the refurbished battery.
The warranty department said Dell had NO new batteries to send, only refurbs.
I can only conclude from my experience that Dell supplied batteries are of a sub standard, I have an iPad that is 7 year old & still uses the original battery???
Battery Supplied only = GBP £55.88
Battery Engineer Fitted = GBP £171.66
"Basic Warranty" means the basic or standard warranty or service plan provided by Dell in respect of any Dell Product as set out in clause 5;
5. Repair or Replacement - Dell Product Warranty 5.1 You have statutory rights in relation to the Products sold to you. For example, Products sold to you shall be of satisfactory quality and conform to their Product Description. Those rights are not affected by this Dell Product warranty.
5.2 Dell warrants that Dell Product shall: (i) conform to its Product Description, (ii) be free from material defects for a period of one year from date of delivery, and (iii) that Dell branded spare parts shall be free from defects for 90 days from the date of delivery or for the remainder of the applicable Services (Basic Warranty) or statutory warranty period, if longer.
5.3 Under the Basic Warranty, subject to clauses 5.3.1 - 5.3.4 inclusive and clause 5.4 below, Dell shall repair or replace the Dell Product if it develops a material fault in the period of one year from date of delivery, on condition that: 5.3.1 the Dell Product has only been subject to normal use in a domestic, non commercial, non research environment in a manner which is consistent with the specification, functionality and service standards described in the Dell Product Description, 5.3.2 reasonable care has been taken of the Dell Product, and it has only been subjected to reasonable wear and tear; 5.3.2 the fault has not been caused or contributed to by willfully or negligently caused damage, or any accident, or being in environmental conditions harmful to the Dell Product, or by third party software or hardware, which has not been supplied by Dell, loaded onto or connected to the Dell Product; 5.3.4 the part which develops the fault has not been previously modified or repaired by any third party. 5.4 Dell's obligation to repair or replace under clause 5.3 above does not apply to: 5.4.1 consumable components (for example, toner in printer cartridges); 5.4.2 parts which are not critical to Product function, or 5.4.3 cosmetic features of the Product. 5.5 In relation to many Dell Products, you can purchase extended warranties from Dell which last beyond the Basic Warranty term. However, these are not available in respect of Notebook batteries (which have a maximum one-year warranty unless a shorter period is stated in any applicable Basic Warranty or Product Description. 5.6 Dell will repair Dell Product using parts which are new, or equivalent to new in accordance with industry standards and practice, and which will work for at least the remainder of the Basic Warranty period.
From the highlighted text 5.2 I'm sure it looks like one year warranty overules the 90 day part.
Eimy_B
4 Operator
•
4.4K Posts
0
July 18th, 2018 11:00
Hi @Skyzone83,
Yes, when it comes to spare parts sometimes Dell will sell refurbish parts. But they will inform you first and, at the end, the purchase of the piece will be your decision.
On the other hand, Dell will not repair your death battery since you're purchasing the part, it will not be a repair, so you don't have to send your old battery back.
SIDNEYK
11 Posts
0
January 23rd, 2020 18:00
I had my Alienware 17R3 battery replaced in Jan 2018 after a total failure, the new one completely failed in Feb 2019 a life of 13 month. I contacted Dell, who gave me a discount on the replacement repair because it was slightly over the 12 month warranty, the repair was carried out in Feb 2019, now in Jan 2020 the battery which had a designed capacity of 96000 mwh, now when fully charged has 8370 mwh, therefore has a short run time.
I contacted Dell warranty, who said the battery was a refurbished one (total news to me), & carried only a 90 day warranty!
On the two previous battery replacements, I was told it was a service engineer task only, & I could not have the battery supplied to me direct, on this new occaision, I have been told I can have the option to have an engineer service repair, or be supplied with the refurbished battery.
The warranty department said Dell had NO new batteries to send, only refurbs.
I can only conclude from my experience that Dell supplied batteries are of a sub standard, I have an iPad that is 7 year old & still uses the original battery???
Battery Supplied only = GBP £55.88
Battery Engineer Fitted = GBP £171.66
"Basic Warranty" means the basic or standard warranty or service plan provided by Dell in respect of any Dell
Product as set out in clause 5;
5. Repair or Replacement - Dell Product Warranty
5.1 You have statutory rights in relation to the Products sold to you. For example, Products sold to you shall be of
satisfactory quality and conform to their Product Description. Those rights are not affected by this Dell Product
warranty.
5.2 Dell warrants that Dell Product shall: (i) conform to its Product Description, (ii) be free from material defects for a
period of one year from date of delivery, and (iii) that Dell branded spare parts shall be free from defects for 90 days from the date of delivery or for the remainder of the applicable Services (Basic Warranty) or statutory warranty period, if longer.
5.3 Under the Basic Warranty, subject to clauses 5.3.1 - 5.3.4 inclusive and clause 5.4 below, Dell shall repair or
replace the Dell Product if it develops a material fault in the period of one year from date of delivery, on condition
that:
5.3.1 the Dell Product has only been subject to normal use in a domestic, non commercial, non research environment
in a manner which is consistent with the specification, functionality and service standards described in the Dell Product
Description,
5.3.2 reasonable care has been taken of the Dell Product, and it has only been subjected to reasonable wear and tear;
5.3.2 the fault has not been caused or contributed to by willfully or negligently caused damage, or any accident, or
being in environmental conditions harmful to the Dell Product, or by third party software or hardware, which has not
been supplied by Dell, loaded onto or connected to the Dell Product;
5.3.4 the part which develops the fault has not been previously modified or repaired by any third party.
5.4 Dell's obligation to repair or replace under clause 5.3 above does not apply to:
5.4.1 consumable components (for example, toner in printer cartridges);
5.4.2 parts which are not critical to Product function, or
5.4.3 cosmetic features of the Product.
5.5 In relation to many Dell Products, you can purchase extended warranties from Dell which last beyond the Basic
Warranty term. However, these are not available in respect of Notebook batteries (which have a maximum one-year
warranty unless a shorter period is stated in any applicable Basic Warranty or Product Description.
5.6 Dell will repair Dell Product using parts which are new, or equivalent to new in accordance with industry standards
and practice, and which will work for at least the remainder of the Basic Warranty period.
From the highlighted text 5.2 I'm sure it looks like one year warranty overules the 90 day part.