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17 R4, keyboard typing on its own
Hello,
Today I started up my Alienware 17 R4 after about 1 month of not being used. Laptop has been stored in a dry room in my house. Suddenly I notice that my keyboard is typing the number 4 on its own or moving the cursor on it own to the left (presume the problem might be in the 4 key of the keypad then). It does not occur when I need to type my password to enter windows itself, only when already in windows. Can anyone help?
Kind regards,
Frédéric
Nofs
3 Posts
0
June 24th, 2018 15:00
I 4have the exact same problem with the exact same laptop model. Th44is started for me Friday4 44 (J44une 22). I4'm leaving all the 4's4 in as an example to Dell on how it affects my work. 44 I believe this is a result of the recent update my laptop performed4. Plea4se resolve this annoying problem4! Thank4 you!
B4est wishes,
Eric4
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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June 25th, 2018 19:00
Hi,
Please check if you have any pending Windows updates. If you do, install them, restart the system and confirm if the issue still occurs.
Fbrillou
2 Posts
0
June 27th, 2018 00:00
Indeed, I recall it getting an update and afterwards it didn't work anymore. All updates have been done, restart has been done and still the problem exists.
Nofs
3 Posts
0
June 27th, 2018 19:00
Conducted all windows and Alienware updates. Problem also remains.
Latest updates were "feature update" version 1803 and "quality update" (security update for adobe flash player v.1803)
I do not have an external keyboard connected that could be ghosting my keyboard.
-Eric
Samuel2003
1 Message
1
June 28th, 2018 12:00
I’ve been having the same problem, with the same laptop. I’ve noticed the 4 is entered through the keypad, and doesn’t enter when number lock is off, but when number lock is off is when the cursor will move to the left.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
June 29th, 2018 21:00
Hi,
Please try uninstalling the Tobii Eye Tracking software and let us know if that fixes the issue. Our engineering team is working on a solution to this problem.
Tom-n-Jerry
11 Posts
0
June 30th, 2018 05:00
I have the Alienware 17 R4 and the exact same problem is happening to me when I have Tobi eye tracking on. The windows "type here to search" box just keeps typing "44444444...." and it's very hard to navigate to Tobi eye tracking to turn it off. I have done all Alienware updates identified in the "SupportAssist" app.
Please add me to the list to get an email when this problem is fixed.
Tom-n-Jerry
11 Posts
1
June 30th, 2018 06:00
I also have done all the windows updates too and it's still happening.
Windows version: Windows 10, version 1803
Nofs
3 Posts
1
July 1st, 2018 12:00
I went to uninstall tobii as recommended, and noticed there was a tobii eye tracker update. I don't know when it became available but I went ahead and updated it. Afterwards, so far for now, I am no longer having the inconvenient "4's" and left-moving cursor. Good luck to the others, hopefully the same thing works for you, and hopefully the problem doesn't return.
-Eric
proghits
2 Posts
1
July 9th, 2018 04:00
yoed
1 Message
0
August 14th, 2018 06:00
WereMys14
1 Message
0
February 3rd, 2019 02:00
What I did when it happened to me I change HID keyboard into HID-Compliant. Coz HID keyboard keeps reinstalling when I click the changes on the top. So, to avoid it from coming back I made HID Keyboard to HID compliant.
-it works to those who have problem in the device manager(inner problem).
TheBaker71
2 Posts
0
February 11th, 2019 15:00
andrew_stephenson
1 Message
0
July 23rd, 2019 17:00
ichinose_46
1 Message
0
November 30th, 2021 19:00
ya I'm having the exact same problem I've updated my laptop the same model and it still is having the same issue I've done all i can and this is a big problem. just hope that its just a software problem and not a manufacture issue.