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10255

July 21st, 2018 10:00

15 R4, AWCC, Sound Profiles, Equalizer gone

AWCC (Alienware Command Center) Sound Profiles and Equalizer missing? They were there when I first open the laptop but when now they're gone. I was also able to tinker with the bass and treble but now they're gone from the AWCC. Any help?

28 Posts

July 21st, 2018 13:00

I'm looking for a solution to this too. The other problem is that AWCC isn't applying custom fan profiles either. It just ignores them completely :smileysad:

36 Posts

July 21st, 2018 21:00

yeah weird me too fixed fan settings dont work 

4 Posts

September 7th, 2018 11:00

same for me, any news?

1 Message

September 20th, 2018 14:00

Add me to the list. No sound controls at all in the AWCC. Not even the Speaker icon the guide refers to.

4 Posts

September 20th, 2018 14:00

Dell replied to me:

For the fan profile issues, I had to reinstall the AWCC. For sound options, they told me to reinstall Realtek audio driver. Now, everything work like a charm.

4 Posts

April 20th, 2019 07:00

It should be this one. 

9 Posts

April 20th, 2019 07:00

Could you link me the Realtek audio driver please? I have the same problem.

1 Message

August 17th, 2019 09:00

but after that also setting is missing from awcc

7 Technologist

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4.4K Posts

August 19th, 2019 22:00

Ok, thanks for confirming this. We were informed that a new command center version will be released soon, and it should address these issues. I do not have an exact date for the release, but it should be in the following days. We appreciate your patience.

22 Posts

November 15th, 2019 14:00

still and not working 1500 pounds for sounds ..install old cc and block it from downloading updates works it fixed ..but its a disgrace that you pay all this cash for it to sound like trash ..3 days out of warranty should have complained months back  

1 Message

February 22nd, 2021 19:00

@Albo89  

Bro thanks so much it worked i was so annoyed when it just went missing. Legend ❤

7 Technologist

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6.1K Posts

February 23rd, 2021 01:00

Hi @AlixEstolas  install the AWCC update first, and then the OC Controls update, for your system to have these options. If installation of updates do not reinstate these options, use Revo Uninstaller Free to remove all traces of these updates, so that updates can be installed as if for the first time. 

Revo Uninstaller Free.jpg

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