my alienware laptop stuck on boot and continuous beep

Hi,

Can you please tell me what Alienware model do you have?

When did the issue begin? What was the last thing you did on it?

How many times does it beep?

here are the beep codes. the number stands for number of beeps. the beeps may possibly loop after a few seconds. do only count one beep cycle.

1 Possible Motherboard (covers BIOS corruption or ROM error)

2 No RAM detected

3 Possible Motherboard Chipset

4 RAM failure (other)

5 CMOS Battery

6 Video card/chip

7 CPU

8 LCD

thanks for your replay 

the model is :m14x

the issue began , in some day I plug HDMI cable at the boot time . after while the beep come and some times is working fine but now it doesn't work at all.

Thanks for the information.

Can you please confirm how many times does the computer beep?

Also, please follow the steps below:

1. You can try doing a power drain first. To perform a power drain, follow the steps below.

• Turn the system off and disconnect the power cord. 
• Disconnect all external devices (mouse, keyboard, etc)
• Disconnect the battery
• Press and hold the power button for 1 minute.
• Connect everything again and turn on the system.

2. Hold the D key and press the power button. Please confirm if the screen changes colors

3. Hold the Fn key and press the power button. The system should start running a diagnostic test. Please let me know if it works.

I try it step by step but there is no luck .

Hold the D key and press the power button. Please confirm if the screen changes colors

nothing happen .

Hold the Fn key and press the power button. The system should start running a diagnostic test. Please let me know if it works.

again nothing happen .

it is continue beeping 

Thank you for the information,

Please send me your Service Tag through a personal message so we can review your case. Also please let me know how many times the computer beeps.

Hi Alex ,

appreciate your support and help .

the beep it is repeat one time. and I remove all the external devices I just run it with (motherboard and memory ) and it is the same problem happen .

could you please help me where I can buy new motherboard ?

Thanks 

Hi Nawaf_2 and Alex, I have exactly the same problem.  M14x boots up once in every ten attempts otherwise I get the dreaded continuous beep.  I spoke with tech support and they have told me I need a new motherboard but at over £300 and the laptop is less than 18 months old, I feel this is a bit steep... Do you have any other suggestions please?

Hi THE_TUBSTER,

I try to search for used motherboard, but the problem I don't know the name of the motherboard or the version of it .

Could you please help me to know the name of the motherboard .

Hi Nawaf_2,

I'm really not impressed that it will be over £400 to fix a hardware failure when my laptop is only 18 months old. Will try and find out what the motherboard is as I'd rather replace my own too and try and save some money. Will keep you posted, but if you find out the model number in the meantime, I'd be very grateful if you would share it.

Thanks

I received this information , they said this is the model for Alienware 14 

part # RKXK1
SVC,PWA,PLN,N14E-GE2G,W8P