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clivegsd

1 Rookie

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24 Posts

13537

March 29th, 2013 10:00

Power Button - No Power

Aurora R3, about 18 months old. Working fine then powers off. Push power button and nothing happens. Push button by power cord and nothing happens. Changed fuse, tried different power cord and nothing happens.

The computer is not powering up at all, I do not expect this from a computer this age. If anyone has any ideas let me know, if not can someone from Alienware/Dell let me know who to contact regarding a claim under the Sales of Goods Act please? A computer this age should be working with no problems and I have NO intentions of phoning a premium rate line, nor one which will mean having to ask the call centre staff what they are saying because I cannot understand their accent.

Sorry Alienware/Dell but this is unacceptable

Tesla1856

8 Wizard

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17K Posts

March 29th, 2013 13:00

If anyone has any ideas let me know,

Press little test button on back of Power Supply. Does green light come on?

What country are you in? Are you using 240v power?

clivegsd

1 Rookie

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24 Posts

March 29th, 2013 17:00

Done that, no light. Yup the UK and yup 240 volts. And thanks for the reply BTW

Tesla1856

8 Wizard

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17K Posts

March 29th, 2013 18:00

Done that, no light. Yup the UK and yup 240 volts. And thanks for the reply BTW
 
If no test light, I would try a new Power Supply first. You can also check it with a $20 Digital Power Supply Tester.
 
I've heard from other users ... blowing Power Supplies. Seems more common on 240v systems. If you get it fixed, I wouldn't use it without a good UPS attached (like www.APC.com ).
 
 

clivegsd

1 Rookie

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24 Posts

March 30th, 2013 02:00

If you mean a surge protector then that is something I have always used without fail since owning computers. And again, this should not have failed in this length of time so I want it dealt with by the manufacturer. Thanks for the reply though

clivegsd

1 Rookie

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24 Posts

June 5th, 2013 10:00

Stunning! After going through Facebook and getting in touch with someone on Alienware's page I got the PSU replaced. It worked straight away, which was to be expected.

The PC has been working perfectly, today it's done the exact same thing. To say I am <ADMIN NOTE: Substitute character removed per privacy policy> off is an understatement.

Dell/Alienware have lost my custom permanently. Now I've got to sort something out as my computer is my life-line (due to my circumstances)  and I can ill afford to be conned in this way

Tesla1856

8 Wizard

 • 

17K Posts

June 5th, 2013 10:00

If you mean a surge protector then that is something I have always used without fail since owning computers. And again, this should not have failed in this length of time so I want it dealt with by the manufacturer. Thanks for the reply though
 
No, NOT inexpensive surge protector that looks like a "Power Strip". Those don't really do anything.
 
I'm talking about a real quality battery backup unit like APC or CyberPower. In the USA, they run about $100-$200. They isolate the machine from wall-power. APC tests their units with lightning.
 
Normal PCs are not built to withstand bad power or spikes. That is what the UPS is for. Sounds like you should get one. It certainly could not hurt.

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