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April 16th, 2016 20:00

Please help, failed install new graphics card

I have an Aurora R3.

Its current graphics card is AMD 6870. Standard Aurora R3 Motherboard, PCI 2.0.

Purchased AMD R9 390 (750w reccomended). Did not work. Noticed i had a 525 power supply so I purchased the 875W power supply. It still does not work.

I know the new card is PCI 3.0 but it is backwards compatible so that cant be the issue. It cant be the power supply as i just swapped it for a new one (the standard 875w W299G, didnt need to replace harness, new power supply works with my old card as well)

When i say doesn't work i mean that: The card lights up. The Fans Spin, but nothing displays to the screen. 

I uninstalled all drivers completely and reinstalled etc... I tried every display port. No matter what i do i cant get anything to display to the screen.

Please help. I am willing to downgrade to the Nvidia GTX 970 if that will solve the issue.

Also, please let me know if there is any System Information i neglected to mention that would help solve the issue. 

8 Wizard

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17K Posts

April 16th, 2016 21:00

It should work if you have 875w PowerSupply, and it has the proper-pinned power-plugs natively.

Since it's Aurora-R3 you better get one with a Dual-BIOS switch that supports both Legacy and UEFI Hybrid.

Aurora R3 is maybe just EFI (not true uEFI) so it can't decide which it needs. Save yourself a lot of trouble and get one with a switch on the video-card.

Reportedly, some newer MSI & Sapphire cards have the switch.

You might have to un-snap and remove the Aurora's plastic video-card air guide if new card exhausts into case.

I also have this from my notes that someone wrote:

Just wanted to say that the R9 380 does work. But you have to buy a hybrid BIOS graphic-card like "Sapphire R9 380 Nitro". The Sapphire cards are able to switch the BIOS boot from UEFI to legacy BIOS. There is a small "switch" at the corner of the card you can use. It works fine without any issues.

8 Wizard

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17K Posts

April 18th, 2016 13:00

I read that the I7 2600k is alienware reviewved to be compatible with my system. Should i still expect bugs if i go with that one.

I have no info on that. Use at your own risk.
If you have not searched forum ... you should know that the Aurora-R3's motherboard is notoriously picky about CPU and RAM configs. Even when new ones shipped, some where un-stable and required hardware re-config (usually related to RAM).
If your current motherboard is stable, you should consider yourself lucky. Any changes to the motherboard might affect it's stability. That's why I hinted that you might not want to mess with it, and if you do, I would suggest you keep it to stock (Dell validated) configs.

14 Posts

April 16th, 2016 22:00

My computer is definitley UEFI (Maybe EFI, just saying as opposed to legacy).

I see that my current MSI R9 390 does not have the switch, and the sapphire model does. 

2 questions:

1. How sure are you that this would be the cause of the issue? Newegg wants to charge me about a $50 fine for making this swap, i would be pretty disheartened if i did that and it didn't work.

2. Is there a way to fix this without swapping the card? 

Also just a note, my power pins from the power supply say they are 150w(8pin) and 75w(6pin), the card uses about 300w, does that mean the power could still be an issue or is this irrelevant? 

8 Wizard

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17K Posts

April 17th, 2016 11:00

1. Hard to say since I have no personal experience on the issue ... maybe 75% ? [:)] My post above is based on compilation of many forum messages from various users over the years. You are welcome to search yourself.

2. Not that I've heard of. Dell is finished with the CMOS BIOS Firmware on this machine long ago.

3. I stand by my original statement.

In this case, (if it wants 300w) sounds like it would require two 8-pinners. You have those available so it should work. Even if it struggles on the high end (max gaming), doesn't mean it would not boot, post, or work at what is basically idle.

There are physical tools like Digital Power Supply testers and Watts/Amps Meters to help. Software tools like CPUID HW-Monitor, etc. 

14 Posts

April 17th, 2016 12:00

Oh the cards just have a 6pin and an 8pin, i suppose the remainder of the power consumption listed is just fluff or comes from some other source. 

For now I'll take a crack at returning this card and getting the sapphire model with the uefi switch. 

I should have the new card in my hands by around May 1st. 

Thank you for your help. I'll post when i get the new card to let you know if it worked or not.

14 Posts

April 17th, 2016 17:00

I dont really have any brand loyalty. AMD just seemed better. And sapphire only offers AMD models and they're the only brand with the UEFI switch, so yea i guess im going with AMD.

8 Wizard

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17K Posts

April 17th, 2016 17:00

Oh the cards just have a 6pin and an 8pin, i suppose the remainder of the power consumption listed is just fluff or comes from some other source. 

Oh right ... doesn't some power come from the PCIe slot itself?

Hope it works ... good luck.

I'm assuming you want to stick with AMD (vs going to nVidia) or you wouldn't have purchased one in the first place,

14 Posts

April 17th, 2016 18:00

https://na.alienwarearena.com/forums/thread/124301/technical-support-1/my-aurora-r3-won-t-boot-with-new-390x-help 

It looks like your right. Someone with an Aurora R3 had the same exact problem and the solution you gave worked. Im confident now. Thank you.

One last question, this guy got the 390x, do you think i should spring for the 390x to be safe, or the 390 would work just fine. Sapphire, of course.

8 Wizard

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17K Posts

April 17th, 2016 20:00

Sorry, I don't have that info handy.

However, I will say ... I think it has more to do with the video card itself and how it supports a hybrid-vBIOS and less about the GPU, speed, etc.

Don't you agree?

There are hardware websites out there that do a nice job of comparing cards.

14 Posts

April 18th, 2016 04:00

Oh yes, honestly i doubt there is much difference. But this experience taught me to proceed with a bit of caution. 

14 Posts

April 18th, 2016 05:00

By the way, would you know of a processor upgrade thats compatible with the R3? Im using the i5 2011 model right now (2.8ghz, 3.3ghz turbo) and i hear that is due for an upgrade as well.

8 Wizard

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17K Posts

April 18th, 2016 11:00

By the way, would you know of a processor upgrade thats compatible with the R3? Im using the i5 2011 model right now (2.8ghz, 3.3ghz turbo) and i hear that is due for an upgrade as well.

Aurora-R3 Processor Modules =
706FY I7-2600 8MB cache 3.9GHz 4C Sandy Bridge D2
7M9NF I7-2600K 8MB cache 3.9/4.1GHZ 4C Sandy Bridge
Y43PC I5-2500K 6MB cache 3.8/4.0GHz 4C Sandy Bridge
MHF7R I5-2400 6MB cache 3.60GHz 4C Sandy Bridge D2
 
According to this:
 
 
However, I would not attempt it unless:
1. You run apps that regularly push all current Intel-i5 cores near 100%
2. Find one that is 100% working and reasonable priced
3. Sure that you are up to it and know exactly what you are doing. Things can go bad quickly.

14 Posts

April 18th, 2016 13:00

I read that the I7 2600k is alienware reviewved to be compatible with my system. Should i still expect bugs if i go with that one.

8 Wizard

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17K Posts

April 18th, 2016 14:00

I read that the I7 2600k is alienware reviewved to be compatible with my system. Should i still expect bugs if i go with that one.

Also, remember that you only have the original (standard) Asetek liquid-cooler. Plus ... it has many hours on it.
The Aurora R4 offered an optional Premium/Enhanced Asetek-built Liquid Cooler for it's larger/faster Intel-i7's. It's larger and better built. I think DPN is 01ygw .

8 Wizard

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17K Posts

April 18th, 2016 15:00

Thanks, glad I could help.

 

No, I don't mind. However, Since there are still some other owners with Aurora-R3, I generally prefer to work though questions and problems in public forum. Maybe it will help others one day (if they search).

 

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