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deucem17xr5

4 Posts

2410

July 25th, 2017 14:00

GPU fan not working M17x r5

Hi, my alienware M17x R5 GPU fan has suddenly stopped working , I have opened and cleaned the fan, updated the bios and video card but still not booting up when temperature is high. I have ran a diagnostics on the fan itself and test are good ( fan spins when tested, fan passed test, but results say 0 rpm for min , max ?). I downloaded HMINFO64 to see if I can manually get the fan going , results are shown in screenshot. http://imgur.com/a/RKOxx , why isn't it showing fan 1 and 2 on separate functions, I cannot even access fan 2 as seen. I am not overly computer literate dell support are unable to help much , any help would be much appreciated , thanks  

Carbon Based Lifeform

872 Posts

July 26th, 2017 03:00

Hi deucem17xr5.

how about MSI Afterburner? can yu control the GPU Fan with the MSI App?

do you still have Warranty?

deucem17xr5

4 Posts

July 26th, 2017 05:00

Hi

Thanks very much for the reply , unfortunately and not for my fault my warranty was not extended this year , they will allow me to extend this but the price has gone up so much , I cannot afford this at the moment

Yes I tried MSI afterburner and it doesn’t recognise , or cannot see the fan , speed fan though can, but I don’t know how to use this application , enclosed is a screen shot

Regards chris

Sent from Mail for Windows 10

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Carbon Based Lifeform

872 Posts

July 26th, 2017 10:00

open Youtube and search for "how to Speedfan" and you will find a Bunch of Tutorials.

what you can try before you buy a new one is Clear CMOS + Power Drain. maybe your BIOS / Motherboard has some Issues.

remove Laptop Battery

disconnect all Cables

disconnect Coin Cell Battery from the Motherboard

hold Power On Button for a Minute

sometimes it helps.

deucem17xr5

4 Posts

July 27th, 2017 01:00

Thanks again for your reply , i will defo be trying them , I have also found a fan that I have ordered , spoke to dell again and motherboard is out of stock , they believe it could be some sensor issue with this

I will keep u up to date and appreciate your time

Chris

Sent from Mail for Windows 10

1 Attachment

Carbon Based Lifeform

872 Posts

July 27th, 2017 03:00

yup. thats why i wanted you to do Clear CMOS / Power Drain Stuff. one Sensor goes Nuts and you have a Cooling Problem.

yes please. keep us updated.

bye.

deucem17xr5

4 Posts

July 27th, 2017 23:00

Hi , so I downloaded 3d mark and stressed the graphics card and the fan kicked in according to speedfan

I have ran it afew times and I can now feel the fan exhausting heat from the GPU side , so unsure what was going on

Thanks again for your responses to my emails , it is great to know ppl are there to help when you are in trouble .

Once again thanks

Regards chris

Sent from Mail for Windows 10

1 Attachment

Carbon Based Lifeform

872 Posts

July 28th, 2017 04:00

so it works again.... that was strange.

well if you notice something again then try my Suggestions above.

sure, no Problem. if you have more Questions, go ahead. someone will reply, thats for sure.

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