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CPU cores' temperature is in big difference
I just got my alienware 13 R3 oled yesterday and find it seems has some problem with temperature. I repasted it with Kryonaut and MX-4 (I repasted it for 4 times!). I run FPU stress test for 15 minutes with AIDA64. The average temperature is 90 degree centigrade. We know that I7-6700hq is a quad-core cpu. For my laptop, two of four cores perform good and only with 67-68 degree centigrade. But the other two reach 87 degree. I don't think it is normal because I never saw a cpu has such a different temperature performance with its cores.
I admit the oled experience is awesome but the temperature is unacceptable. I know another guy who also has a same Alienware 13R3 OLED. FPU stress test for his alienware is only 73 degree.
euclideanprime
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May 8th, 2017 06:00
Which cores are running hot? is it 0,2 or 1,3? If it is one of those, the most likely issue is an uneven heat sink. This can be caused by not properly tightening down the heat sink assembly (i.e. over tightening one of the screws etc), faulty heat sink, or using to much or to little thermal paste. Since you have re-pasted 4 times, I would try a new heat sink as my next step.
Alienware-Eimy
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May 8th, 2017 08:00
Hi ,
Send me a private message with the service tag so I can assist you further.
Tesla1856
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May 8th, 2017 14:00
How many does it take to identify a trend
https://community.dell.com/thread/24198-alienware-13-r3-overheating
and
https://community.dell.com/thread/24225-alienware-13r3-and-vr
So, that's 3 in about a week.
AAA737flyer
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757 Posts
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May 9th, 2017 09:00
Int'l Responds.
https://www.extremetech.com/computing/248908-intel-responds-i7-overheating-issue-cluelessly-suggests-stop-overclocking
michaelcps
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September 4th, 2017 00:00
I have similar problem myself.
I re-pasted for a few times; Temp is always good after each re-paste, but it will start to go bad in 2-3 weeks.
I know I only occt for 30+ secs but it will only get worse after a while.
I've been trying to reach Dell customer service via email but haven't got any response. (not even an automatic email reply to confirm I have an issue)
Alienware-Eimy
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September 4th, 2017 07:00
Hi ,
Send me a private message with the service tag so I can review your case.
NamNguyen191
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September 30th, 2017 17:00
I have a similar problem. But with a Alienware 15 R3 which is still under warranty with Onsite Service After Remote Diagnosis (Consumer Customer)/ Next Business Day Onsite After Remote Diagnosis (Commercial Customer). Specs are: I7 6700HQ, GTX 1070, 16 GB DDR4 RAM running at 2667MHZ, Samsung 960 Evo M.2 SSD 512GB, Seagate Firecude 1TB HD, Samsung MZVLV128 128GB M.2 SSD NVME (OS). After 30 min of Prime 95, the result from Realtemp is disturbing with a different temperature between core 3 and 4 of 19 Degree Celcius, core 1 and 3 temperature are above 90. I believe this is a serious heat sink problem because I can't feel any hot air coming out of the vent. I've been trying to contact Dell through their phone number and so far I've received no support, they keep transferring me from departments to departments and wasn't being very supportive, it almost feel like they don't want to help or have no idea how to help. This is very disappointing because I pay a premium for this laptop and expect to receive good customer service, it feels like Dell warranty is nothing but a scam or Dell employees are not paid enough to do their job.
Alienware-Eimy
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October 2nd, 2017 09:00
Hi ,
Sorry to hear about the bad experience you have had so far. Send me a private message with the service tag so I can review your case.