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Aurora R6 Side Panel Lights Not Working.
I received my R6 this past Tuesday and I wanted to open it up and checkout the swinging PSU and the liquid cooler. Upon putting the side panel back into place, I realized my lights no longer work on that side. The chip on the panel is making contact with the connector mounted to the top of the frame. Any help would be appreciated!
Tesla1856
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February 24th, 2017 10:00
Well, you can't actually see that connection because it is hidden when active.
Not sure why they made the hinge so tight. I guess they don't want it to vibrate. Maybe something got bent out of place. Also, double check proper side install and alignment. Mine is a bit tricky.
ACoolman
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February 24th, 2017 19:00
Unfortunately everything seems to be as it should. There is no gap between the panel and the tower and the PSU is completely seated as well as locked into place. I see nothing that would allow it to not be making contact. All wires are tucked as well.
Tesla1856
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February 24th, 2017 21:00
Did you remove side-panel while power was on. Maybe a circuit blew?.
I assume you checked the Theme in AlienFX?
Only thing I can think of is to remove connector box from panel and press it on there. Then you start testing assembly with volt-meter and ohm-meter. You can also just call Phone Support and handle as warranty, because it doesn't sound like you did anything wrong.
ACoolman
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February 25th, 2017 06:00
Yeah I actually took the connector off and tried that after I replied to the last message. The light comes on at a certain angle and it's VERY dim
jalbo79
9 Posts
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March 14th, 2017 16:00
I've been having the same types of issues with my new R6. The side panel lights seem to work only at random times. They are not on constantly like I want them to be. All three zones are active in Command Center. I've uninstalled/re-installed CC with no luck. I don't think it's a connection in the case because the system is stable, never moving and sometimes the lights come on for awhile before disappearing.
I wish someone from AW Tech support would chime in on this topic. There isn't a whole lot out there. And it's got to affecting allot of people.
Also, I doubt the connectors are that fragile that merely taking off the side panel would break the light system. These systems are made to be opened up and worked on.
Thanks in advance
jalbo79
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March 14th, 2017 17:00
Thanks. I've made the change and will monitor to se what happens.The thing is I'm seeing the issue on the non-standard side. the one not used to enter the system. I have previously checked to make sure the LED connectors are flush and seated; and they are. Everything is as it should be.
Tesla1856
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March 14th, 2017 17:00
1. Yes, they do seem to "Go Dark" at the drop-of-a-hat, and might end-up working not as you would expect. Drop by here for a possible fix:
http://en.community.dell.com/owners-club/alienware/f/3746/p/20006452/20985789
2. I think ACoolMan might have had an actual electrical or connection problem. But that's what warranties are for.
If you want to push your luck and jack with the side-panel while the power is on, feel free to do so. It's common knowledge that you should not mess with live circuits while the power is on (not everything works like USB ports). Personally, I just take a few minutes to shut-down before changing the orientation of the side panel. Cheap insurance since the LED driver circuit is built-into the motherboard now (not a separate MIO-Board ... but I did it then too). Be happy and enjoy your new Aurora.
Tesla1856
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March 14th, 2017 18:00
I know that change is helping here.
To test the electrical connections ...
You can also run: