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October 20th, 2011 12:00

Alienware aurora CPu fan not working

Hi there,  in first place im Italian so sorry for my terrible english.

My current problem is related to the cpu fan which is not working for some reasons, so everytime i try to turn the pc on im getting the message CPU Fan fail warning.

In fact the liquid cooling isn't working for real and by cheking the bios temp i can clearly see the cpu temp going up over 90c.

Im wondering if there's anything i can do to fix this problem or if im a supposed to send my computer somewhere or i am supposed to buy a new cpu fan , if so which one? Also any help would be realy appreciated

My system i not even a month old so if i can send the pc somewhere to fix it i'd like to know where and how  i can get the address of this place.

Regards.

1.2K Posts

October 20th, 2011 12:00

BEST course of action is to call tech support since this can be   minor or severe  as to require replacing the liquid cooling system ...

18 Posts

October 20th, 2011 12:00

I'l do that tomorrow morning so

18 Posts

October 20th, 2011 12:00

Oh right, do you know or have an idea of the average time it may require to change the broken parts? like 1 2 weeks?

8 Wizard

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17K Posts

October 20th, 2011 13:00

Yes, call Dell phone support.

Also, check that the little ChipSet fan is plugged in and turning.

Also, the Cooler assembly should be connected to the following header connectors names on "Top Lighting Board"

CPU_Pump - (Asetek Cooler) pump

Sys_Fan - (Asetek Cooler) radiator or main system fan (NOT CPU_Fan connector)

Also, be sure the little plug in plugged into the motherboard header connector:

MB_CPU_Fan - (3-pins of the 26-pin cable that goes to MB_MIO)

85 Posts

January 28th, 2012 22:00

i swapped the original asetek liquid cooling with CM Hyper 212 Plus , works PERFECT with 10-15 degrees lower.

i only plug ONE  3 pin to MB_CPU_Fan.

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