LeBigBoi

4 Posts

August 10th, 2015 15:00

Alienware Aurora R4 Computer Crashing While Playing

My computer crashes seemingly randomly when I'm playing games and occasionally during video playback, but that has not happened in awhile. It can crash anywhere from 5 minutes to hours after I've begun to play but it seems to crash more during games that are more graphically intensive such as War Thunder or Verdun whereas it only crashes occasionally in games such as Victoria 2. When the computer crashes, the monitor displays a screen saying that no input is being recieved and the computer is unresponsive in that the keyboard does not light up when caps lock is pressed. It doens't respond to Ctrl+Alt+Dlt or Alt+Tab. The only solution I have found so far is to restart the computer completely. Running the Dell Diagnostics, the only problem found is that the video card(s?) fails the primary surface test with error code WVC07-LUV. I already tried uninstalling and reinstalling the drivers as well as testing with different monitors. Any help would be greatly appreciated.

DirectX Diagnostics Info:

------------------
System Information
------------------
Time of this report: 8/10/2015, 17:11:47
Machine name: XAVIERFTW
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora-R4
BIOS: BIOS Date: 08/22/13 13:00:53 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
Page File: 10928MB used, 21673MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6818)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2027 MB
Shared Memory: 2068 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL U2414H
Monitor Id: DELA0A4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1395 (English)
Driver Version: 15.200.1046.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/22/2015 22:08:44, 1440592 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B58-11CF-C176-0E2BBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6818
SubSys ID: 0x0B041002
Revision ID: 0x0000
Driver Strong Name: oem109.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:15.200.1046.0:pci\ven_1002&dev_6818
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headset Earphone (2- ASTRO MixAmp Pro )
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_9886&PID_0002&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Avnex Virtual Audio Device)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: {0.0.1.00000000}.{55d18477-7634-4abb-a869-be4497d8bfa6}
Driver Version: ()
Driver Attributes: Final Retail
Date and Size: , 0 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Headset Microphone (2- ASTRO MixAmp Pro )
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: G700s Rechargeable Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC07C
FF Driver: n/a

Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a

Device Name: ASTRO MixAmp Pro
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x9886, 0x0002
FF Driver: n/a

Poll w/ Interrupt: No

----------------
Gameport Devices
----------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 7.2 GB
Total Space: 462.5 GB
File System: NTFS
Model: ATA ST500LX003-1AC15 SCSI Disk Device

Drive: E:
Free Space: 0.0 GB
Total Space: 953.7 GB
File System: NTFS
Model: ATA WDC WD10EZEX-75Z SCSI Disk Device

Drive: H:
Model: DiscSoft Virtual SCSI CdRom Device

Drive: F:
Model: PLDS DVD+-RW DH-24ACS SCSI CdRom Device

--------------
System Devices
--------------
Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 3 - 3CB7
Device ID: PCI\VEN_8086&DEV_3CB7&SUBSYS_05411028&REV_07\3&4F11E61&0&87
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 R2PCIe - 3CE4
Device ID: PCI\VEN_8086&DEV_3CE4&SUBSYS_05411028&REV_07\3&4F11E61&0&98
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Ring to PCI Express Performance Monitor - 3C43
Device ID: PCI\VEN_8086&DEV_3C43&SUBSYS_05411028&REV_07\3&4F11E61&0&99
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_05411028&REV_A6\3&11583659&0&F0
Driver: n/a

Name: Intel(R) C600/X79 series chipset High Definition Audio Controller - 1D20
Device ID: PCI\VEN_8086&DEV_1D20&SUBSYS_05411028&REV_06\3&11583659&0&D8
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 System Address Decoder - 3CF6
Device ID: PCI\VEN_8086&DEV_3CF6&SUBSYS_05411028&REV_07\3&4F11E61&0&67
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link 1 - 3C90
Device ID: PCI\VEN_8086&DEV_3C90&SUBSYS_05411028&REV_07\3&4F11E61&0&48
Driver: n/a

Name: AMD Radeon HD 7800 Series
Device ID: PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00\4&2E917B5E&0&0018
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Target Address Decoder 3 - 3CAD
Device ID: PCI\VEN_8086&DEV_3CAD&SUBSYS_05411028&REV_07\3&4F11E61&0&7D
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 2 - 3CB6
Device ID: PCI\VEN_8086&DEV_3CB6&SUBSYS_05411028&REV_07\3&4F11E61&0&86
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Semaphore and Scratchpad Configuration Registers - 3CE3
Device ID: PCI\VEN_8086&DEV_3CE3&SUBSYS_05411028&REV_07\3&4F11E61&0&5B
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 I/O APIC - 3C2C
Device ID: PCI\VEN_8086&DEV_3C2C&SUBSYS_05411028&REV_07\3&11583659&0&2C
Driver: n/a

Name: Intel(R) C600/X79 series chipset LPC Controller - 1D41
Device ID: PCI\VEN_8086&DEV_1D41&SUBSYS_05411028&REV_06\3&11583659&0&F8
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 8 - 1D1E
Device ID: PCI\VEN_8086&DEV_1D1E&SUBSYS_05411028&REV_B6\3&11583659&0&E7
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller System Address Decoder 1 - 3CF5
Device ID: PCI\VEN_8086&DEV_3CF5&SUBSYS_05411028&REV_07\3&4F11E61&0&6E
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link Reut 0 - 3C84
Device ID: PCI\VEN_8086&DEV_3C84&SUBSYS_05411028&REV_07\3&4F11E61&0&44
Driver: n/a

Name: AMD Radeon HD 7800 Series
Device ID: PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00\4&150BB9AB&0&0010
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Target Address Decoder 2 - 3CAC
Device ID: PCI\VEN_8086&DEV_3CAC&SUBSYS_05411028&REV_07\3&4F11E61&0&7C
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Channel 0-3 Thermal Control 3 - 3CB5
Device ID: PCI\VEN_8086&DEV_3CB5&SUBSYS_05411028&REV_07\3&4F11E61&0&85
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Interrupt Control Registers - 3CE0
Device ID: PCI\VEN_8086&DEV_3CE0&SUBSYS_05411028&REV_07\3&4F11E61&0&58
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Control Status and Global Errors - 3C2A
Device ID: PCI\VEN_8086&DEV_3C2A&SUBSYS_05411028&REV_07\3&11583659&0&2A
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Virtual Root Port - 1D3E
Device ID: PCI\VEN_8086&DEV_1D3E&SUBSYS_05411028&REV_06\3&11583659&0&88
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 4 - 1D16
Device ID: PCI\VEN_8086&DEV_1D16&SUBSYS_05411028&REV_B6\3&11583659&0&E3
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller System Address Decoder 0 - 3CF4
Device ID: PCI\VEN_8086&DEV_3CF4&SUBSYS_05411028&REV_07\3&4F11E61&0&66
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link Reut 0 - 3C83
Device ID: PCI\VEN_8086&DEV_3C83&SUBSYS_05411028&REV_07\3&4F11E61&0&43
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Target Address Decoder 1 - 3CAB
Device ID: PCI\VEN_8086&DEV_3CAB&SUBSYS_05411028&REV_07\3&4F11E61&0&7B
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Channel 0-3 Thermal Control 2 - 3CB4
Device ID: PCI\VEN_8086&DEV_3CB4&SUBSYS_05411028&REV_07\3&4F11E61&0&84
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Power Control Unit 3 - 3CD0
Device ID: PCI\VEN_8086&DEV_3CD0&SUBSYS_05411028&REV_07\3&4F11E61&0&53
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Address Map, VTd_Misc, System Management - 3C28
Device ID: PCI\VEN_8086&DEV_3C28&SUBSYS_05411028&REV_07\3&11583659&0&28
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Unicast Register 0 - 3CE8
Device ID: PCI\VEN_8086&DEV_3CE8&SUBSYS_05411028&REV_07\3&4F11E61&0&69
Driver: n/a

Name: Intel(R) C600/X79 series chipset PCI Express Root Port 1 - 1D10
Device ID: PCI\VEN_8086&DEV_1D10&SUBSYS_05411028&REV_B6\3&11583659&0&E0
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link 0 - 3C80
Device ID: PCI\VEN_8086&DEV_3C80&SUBSYS_05411028&REV_07\3&4F11E61&0&40
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Target Address Decoder 0 - 3CAA
Device ID: PCI\VEN_8086&DEV_3CAA&SUBSYS_05411028&REV_07\3&4F11E61&0&7A
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 1 - 3CB3
Device ID: PCI\VEN_8086&DEV_3CB3&SUBSYS_05411028&REV_07\3&4F11E61&0&83
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Power Control Unit 2 - 3CC2
Device ID: PCI\VEN_8086&DEV_3CC2&SUBSYS_05411028&REV_07\3&4F11E61&0&52
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode - 3C08
Device ID: PCI\VEN_8086&DEV_3C08&SUBSYS_3C088086&REV_07\3&11583659&0&18
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Unicast Register 0 - 3CE8
Device ID: PCI\VEN_8086&DEV_3CE8&SUBSYS_05411028&REV_07\3&4F11E61&0&68
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1D3A&SUBSYS_05411028&REV_05\3&11583659&0&B0
Driver: n/a

Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1912&DEV_0015&SUBSYS_05411028&REV_02\4&202F8337&0&00E7
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller RAS Registers - 3C71
Device ID: PCI\VEN_8086&DEV_3C71&SUBSYS_05411028&REV_07\3&4F11E61&0&79
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Registers - 3CA8
Device ID: PCI\VEN_8086&DEV_3CA8&SUBSYS_05411028&REV_07\3&4F11E61&0&78
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 0 - 3CB2
Device ID: PCI\VEN_8086&DEV_3CB2&SUBSYS_05411028&REV_07\3&4F11E61&0&82
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Power Control Unit 1 - 3CC1
Device ID: PCI\VEN_8086&DEV_3CC1&SUBSYS_05411028&REV_07\3&4F11E61&0&51
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Unicast Register 0 - 3CE8
Device ID: PCI\VEN_8086&DEV_3CE8&SUBSYS_05411028&REV_07\3&4F11E61&0&61
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04
Device ID: PCI\VEN_8086&DEV_3C04&SUBSYS_3C048086&REV_07\3&11583659&0&10
Driver: n/a

Name: Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
Device ID: PCI\VEN_8086&DEV_1D2D&SUBSYS_05411028&REV_06\3&11583659&0&D0
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Processor Home Agent Performance Monitoring - 3C46
Device ID: PCI\VEN_8086&DEV_3C46&SUBSYS_05411028&REV_07\3&4F11E61&0&71
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_05411028&REV_06\4&31C75EFF&0&00E3
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Processor Home Agent - 3CA0
Device ID: PCI\VEN_8086&DEV_3CA0&SUBSYS_05411028&REV_07\3&4F11E61&0&70
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Channel 0-3 Thermal Control 1 - 3CB1
Device ID: PCI\VEN_8086&DEV_3CB1&SUBSYS_05411028&REV_07\3&4F11E61&0&81
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Power Control Unit 0 - 3CC0
Device ID: PCI\VEN_8086&DEV_3CC0&SUBSYS_05411028&REV_07\3&4F11E61&0&50
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Unicast Register 0 - 3CE8
Device ID: PCI\VEN_8086&DEV_3CE8&SUBSYS_05411028&REV_07\3&4F11E61&0&60
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 DMI2 - 3C00
Device ID: PCI\VEN_8086&DEV_3C00&SUBSYS_3C008086&REV_07\3&11583659&0&00
Driver: n/a

Name: Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26
Device ID: PCI\VEN_8086&DEV_1D26&SUBSYS_05411028&REV_06\3&11583659&0&E8
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Ring to QuickPath Interconnect Link 1 Performance Monitor - 3C45
Device ID: PCI\VEN_8086&DEV_3C45&SUBSYS_05411028&REV_07\3&4F11E61&0&9E
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB01002&REV_00\4&2E917B5E&0&0118
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link Reut 1 - 3C94
Device ID: PCI\VEN_8086&DEV_3C94&SUBSYS_05411028&REV_07\3&4F11E61&0&4C
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Channel 0-3 Thermal Control 0 - 3CB0
Device ID: PCI\VEN_8086&DEV_3CB0&SUBSYS_05411028&REV_07\3&4F11E61&0&80
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 DDRIO - 3CB8
Device ID: PCI\VEN_8086&DEV_3CB8&SUBSYS_05411028&REV_07\3&4F11E61&0&88
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QuickPath Interconnect Agent Ring Registers - 3CE6
Device ID: PCI\VEN_8086&DEV_3CE6&SUBSYS_05411028&REV_07\3&4F11E61&0&9C
Driver: n/a

Name: Intel(R) C600 Series Chipset SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_2826&SUBSYS_05411028&REV_06\3&11583659&0&FA
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Ring to QuickPath Interconnect Link 0 Performance Monitor - 3C44
Device ID: PCI\VEN_8086&DEV_3C44&SUBSYS_05411028&REV_07\3&4F11E61&0&9D
Driver: n/a

Name: Intel(R) C600/X79 series chipset SMBus Host Controller - 1D22
Device ID: PCI\VEN_8086&DEV_1D22&SUBSYS_05411028&REV_06\3&11583659&0&FB
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB01002&REV_00\4&150BB9AB&0&0110
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 QPI Link Reut 1 - 3C93
Device ID: PCI\VEN_8086&DEV_3C93&SUBSYS_05411028&REV_07\3&4F11E61&0&4B
Driver: n/a

Name: Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller Target Address Decoder 4 - 3CAE
Device ID: PCI\VEN_8086&DEV_3CAE&SUBSYS_05411028&REV_07\3&4F11E61&0&7E
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
TMI Image Transform Filter,0x00200000,1,1,ImageTransformFilter.ax,
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.41120
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.41120
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
Xvid MPEG-4 Video Decoder,0x00800002,1,1,xvid.ax,
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.41120
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
TMI H264 Encoder,0x00200000,1,1,TmiH264Encoder.ax,
TMI PCM Resampler,0x00200000,1,1,FfmPcmResampler.ax,
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
UMC MP4 Mux,0x00200000,1,0,UmcMp4Muxer.ax,
WAV Dest,0x00200000,0,0,wavdest.ax,9.00.0000.0000
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
UMC TS Writer,0x00200000,0,0,UmcTsWriter.ax,1.00.0000.0003
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
TMI AAC Encoder,0x00200000,1,1,TmiAacEncoder.ax,1.00.0000.0003
Memory Buffered Filter,0x00200000,1,0,,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Microphone (Avnex Virtual Audio,0x00200000,0,0,qcap.dll,6.06.7601.17514
Headset Microphone (2- ASTRO Mi,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Avnex Virtual Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASTRO MixAmp Pro ,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #0,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Avnex Virtual Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASTRO MixAmp Pro ,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Headset Earphone (2- ASTRO MixA,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Headset Earphone (2- ASTRO MixAmp Pro ),0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Responses(5)

Alienware - Rodrigo

7 Technologist

•

4.4K Posts

August 14th, 2015 14:00

Hi,

Send me a PM with your service tag for further assistance.

Alienware - Rodrigo

7 Technologist

•

4.4K Posts

August 11th, 2015 07:00

Hi,

Have you tried using the latest driver from the AMD site for your GPU? If not, click here for the download link. Also, try flashing the latest Bios firmware, click here for the Bios download link. After doing this, test the system to confirm if it crashes again.

LeBigBoi

4 Posts

August 12th, 2015 16:00

Hey Rodrigo, thanks for the suggestions. I installed the newest drivers and the new Bios and it doesn't seem to have fixed it. I was prompted to reboot the computer after the Bios firmware installed. When I did, the system did not start in that it failed to finish the POST. It emitted 6 beeps which I looked up, meaning a Video Card failure. However, I restarted the computer and it booted up fine but it still crashes during the games.

Alienware - Rodrigo

7 Technologist

•

4.4K Posts

August 13th, 2015 11:00

Hello,

Unfortunately, it sounds like a possible video card failure. To rule out the possibility of it being a software issue, like a driver conflict, you could try running an Alien Respawn system recovery. This will restore your system to factory settings and reinstall Windows (make sure to back up your data if you are going to try this). Click here to view a Dell article that explains how to restore your system to factory settings using Alien Respawn.

LeBigBoi

4 Posts

August 13th, 2015 16:00

I tried a factory reset, but there was no difference. It still crashed while I was playing. My computer is still under warranty, so what should I do from here?

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