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2116
September 28th, 2017 17:00
Alienware Aurora R3 WHEA_UNCORRECTABLE_ERROR
Hi, this is my first post, and also first time owning an Alienware computer or even a gaming computer for that matter.
My PC keeps crashing to a blue screen several times a day, with the error code "WHEA_UNCORRECTABLE_ERROR". I can be playing a game, listening to music or just browsing the internet and it will crash randomly.
I thought it might be a hard drive issue, so I bought a new SSD. For the first day I didn't a crash, so I thought it was fixed. Then it started crashing again. I'm quite a noob at this so I don't know what I should do. I spent 200$ at my local PC store to try to fix this, and they said they don't know what it could be. They also said it didn't crash while they worked on it. So yeah I'm pretty bummed having spent a grand on this set-up and I can't even use the PC for a day without it blue screening on me.
When I first got the PC, it was on the original Windows 7 and it never crashed then. But I didn't use it much while it was on Windows 7 because I was waiting to get it formated before I started really using it.
I downloaded BlueScreenView to gather info about my crashes, but like I said I don't know much about this.
Please, please help. Thanks.
Venomdiddles
1 Rookie
1 Rookie
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18 Posts
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September 29th, 2017 19:00
That usually suggests a critical hardware error. Try to see if you can run a diagnostic test on the computer as you boot it up; Spam f12 to find the diagnostic test and run it. If you can do that and find errors from it, you can get a step closer to identifying the problem.
BigThier
4 Posts
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September 30th, 2017 06:00
Thanks, I'll try that. I forgot to mention that I ran Dell's PC Doctor and it said everything was fine.
BigThier
4 Posts
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September 30th, 2017 06:00
I managed to get into the boot options but did not find the diagnostic test.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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September 30th, 2017 09:00
F12 on boot. ePSA or Diagnostics, or similar wording.
BigThier
4 Posts
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September 30th, 2017 16:00
Thanks, got it. Everything passed.
I've read that the Aurora R3 could have issues with Windows 10, could it be worth it switching back to Windows 7 which he originally came with?