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246756
November 4th, 2013 16:00
240W AC adapter for M17x R2 turns off when plugged into laptop. Blue light turns off
Hey everyone!,
I just purchased a used Alienware M17x R2 Laptop last night.
I had the laptop plugged in and charging perfectly last night, however, things took a turn for the worse when I woke up.
I woke up to a completely dead laptop with the blue light on the ac adapter turned off.
1. When the AC adapter is plugged into the wall by itself, the blue light on the charger is on and ready to go.
2. However, when I plug my ac adapter into the M17X R2, the blue light shuts off completely and no charge takes place.
3. I can't power on the laptop to check anything as I get no power and a dead battery.
Do I order a new adapter, or is this motherboard fried -_-
:(
PhoenixBennu
2 Intern
2 Intern
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501 Posts
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November 5th, 2013 01:00
I have experienced this myself a few times. It is most likely something with the mother board. Depending on how and when you purchased the system, I would encourage you contact the seller to discuss replacement or refund. The computer is defective. While many things can lead to this issue, the ac adapter will most likely be responding to a power surge caused by either defect or damage to the motherboard. Things like liquid spills can cause this.
You can try unplugging it, removing the battery, and holding down the power key for 30 seconds. You can also remove the CMOS battery and then reinsert everything and try turning it on.
You can also try plugging it in without the battery connected. I would also suggest tryign to plug it in while the laptop is turned off and see if it would charge the battery then.
You can also go into BIOS and turn off battery charging, and see if you can use it plugged in at that point.
You should report any POST error beeps you may hear as well.
Ultimately you will most likely need to replace the motherboard, but you can try a new ac adapter and battery, however, I would recommend contacting the seller.
fxpac899
2 Posts
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November 5th, 2013 20:00
Hey Phoenix!
I appreciate the quick response!
I just noticed tonight that the battery is fulled charged from the night before it died. However, the computer won't even boot up with a fully charged battery inserted. I don't even get a little light or juice. Completely lights out on the system.
Would this be a defective motherboard causing the M17X R2 not to boot? My seller said he would refund the system or cover any repairs needed for the laptop. I just have no idea what would be causing the system not to boot with a fully charged battery.
Thank you again for your input! It helps a lot!
PhoenixBennu
2 Intern
2 Intern
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501 Posts
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November 6th, 2013 01:00
I am glad that I could help in any way. Personally, I am under the thought that the motherboard might be the issue.
Have you had the chance to test using just the ac adapter without the battery plugged in?
If the seller is willing to over repair costs, it would be worth it to send it in for repair to Dell. However, cost for repair might be higher than expected depending on what needs to be replaced.
The overall idea is whether or not it is important to go forward with repair or simply get a refund back.
DELL-Milena M
Moderator
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2.7K Posts
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November 6th, 2013 09:00
Hello FXPAC899!
I agree with PhoenixBennuto, when you plug in the ac adapter into the system and the light turns off, there might be a Short circuit and in most of the case to fix it we need to replace the motherboard.
roamcanada
3 Posts
0
March 19th, 2014 14:00
I have the same issue... however, I was running the computer on its last battery life and things were working fine. It was plugged in and the light was off and only shut down due to no power.
Is this a situation where it is the power adaptor?
Alienware-Naomi
1.8K Posts
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March 20th, 2014 19:00
Hi!
Please confirm, does the light on the AC adapter flicker, fade out or completely turns off when you connect it to the system?
If the computer still powers on, you can also check if the battery icon on Windows says "Plugged in but not charging". Then, enter the BIOS and check if the AC adapter type says "Unknown".
Let me know!
roamcanada
3 Posts
0
March 20th, 2014 19:00
Completely turns off...
Computer no longer turns on, as I'm assuming battery has no power.
Alienware-Naomi
1.8K Posts
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March 21st, 2014 15:00
It that case it's also a problem with the Motherboard. Send an email to AWSocialMedia@dell.com with your Service Tag and a detailed description of the issue.
captstic
1 Message
0
September 2nd, 2014 13:00
alexvmn
3 Posts
0
August 2nd, 2015 17:00
hey my alienware 17(mid 2013) does that i im realy trying evreyting
oakmist
1 Message
0
September 15th, 2015 08:00
Mine too. A few searches on Google shows that this seems to be a common fault. Definitely not what I expect from a 2 year old computer, especially not an expensive, supposedly, quality one.
Will see what Dell say but as it stands they have lost me as a customer.
beachbum66
1 Message
0
May 17th, 2016 15:00
The light on my AC adapter flickers when I connect it to the laptop. Any advice?
Thank you.