Aurora R13, rear fan issue on first power up

I have exact same issue on one of the R13, the other two doesn’t have this issue. I think it could be either the fan or the fan controller chip is not health.

It possibly can be fixed by firmware but given the other 2 have the same BIOS version and doesn’t have this issue l, I am worried it’s something wrong with the unit. I am returning it.

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I found two of my R13 has this issue, one does not.

only happen when machine power cable unplugged and first time plug back in, then press power button it will say rear fan fail and have to shut it down. After shut down it won’t let you turn on, you have to unplug again and plug back in the power cable. So strange. As long as you keep power cable plugged it seems never happen again.

I have just received the same "Rear fan detect failure" on my Aurora R13 after plugging in the power cord; it sounded like the fan ran to 100% during the boot into windows. I performed a shutdown from the OS and repowered on the machine; the issue disappeared and the machine booted normally. It appears related to removing the power cord for a length of time; I was using the power cord to decommission my old machine hence my I removed it in the first place.

I have the same issue after updating to the newest BIOS 1.0.8. Previous version was 1.0.0 and was working flawlessly.

I have had my R13 since December 2021, was fine, but looks like the new BIOS update has started causing this ... boot and rear fan failure (extra fast fan spinning, then jumping to error page)

After a reboot it fixes it...but the reboot can be a bit hit and miss...as the machine sometimes shuts down, and wont let me restart..

Love the machine but this is a little bit crazy !

Once the machine is running...no problems all day (12+ hours)

I have the same issue. Persisted with this for nearly a month so getting a full refund now. Cannot risk it as not sure why it is occurring. I've even left power to the wall and it still occurs. This happened since day one and occurs nearly every day for me. So confusing ? Please let me know if you find a fix 

Mine occurred since day one and then I updated bios, but still occurs, so seems to still be a problem regardless of the bios. Let me know if you resolve it as I love this machine apart from this and would buy another in a heartbeat if resolved 

How are you resetting the CMOS... taking the battery out and ?

Premium support should be an engineer at your house !

How did you go about getting a full refund? We’re you still in warranty? I am on my 45th day and Dell has been trying to fix my R13 since the 2nd week of owning it. After several online sessions with sharing the screen with a Technician they finally said they will send me a box to ship it back to a Dell repair depot. But they’ve stalled for weeks by telling - 3 times - telling me that a box is being shipped and I should have it in 2-3 days. They keep telling me that something happened on their end and they are requesting another box. I rcvd the R13 on Dec 6 and by Dec 29 we were trying to send it back. They claim I should have a box by this Friday but I’m not convinced. I’ve asked for a return/exchange for another r13 of same build and they told me no because we’re out of warranty now. I told them the CPU Failure was reported within warranty and they’ve been stalling me ever since Dec 29. I paid over $500 for Premium Support Plus and they have stalled me by claiming their shipping a box to me but when the day of estimated arrival comes, there’s no box. I call them and they say “sorry, our fault, we’ll send you another” and no box ever arrives. We spent over 5k and rcvd Dec 6 - tried repairs through Dell Tech several times and on Dec 29 initiated a return for repairs. After 2 times not getting any box, I said “hold on here, I’d like a full exchange because you don’t seem to be giving me Premium Support and the R13 has CPU Failure” they said no exchange and now claim that I might have to pay for any repairs for anything that is damaged when they inspect and “repair” whatever is causing CPU Failure. I’d like to know how to go about contacting for a complete 1 for 1 exchange of the R13.

I only got my unit on 30th december, so within 30 days for refund. However, if you have mentioned the fault straight away, and they have attempted to resolve the problem twice, the 30 days do not apply. A company only gets two attempts to fix a problem, that's the law and know a bit about law so hence why i'm getting a refund. I want to re buy it to see if it occurs again, but if enough people mention this issue they hopefully will fix it. But to me this is either windows 11 issue or a design flaw possibly. Not tried windows 10 because didnt want to avoid warranty. If you mentioned the fault before 30 days your in your rights to refund if no fix is found. Also an engineer come to my house with a new fan in one business day which was excellent service and premium and i didnt pay a thing, The premium is free for a year. Hope you get sorted