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Bradleyjs2
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June 18th, 2018 16:00
Area-51 R5, Alienware Keyboard not in AWCC?
I just received a new Alienware Area 51 R5 today and the Alienware Keyboard is nowhere to be found in the AWCC (new version - it auto downloaded when I turned on the computer). I want to be able to change the FX lighting and there's no option to do so.
Please Help!
Hi @Bradleyjs2,
For this, you'll need to download Alienware Control Center.
Bradleyjs2
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Posted June 19th, 2018 15:00
Thanks, that was my next step. I’m making a windows restore-point right now. I will post the results when complete.
Bradleyjs2
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Posted June 20th, 2018 04:00
I re-installed AWCC and the Gaming Keyboard (AW768) still won't show up. I followed this checklist to the tee.
I'm not sure what's next...Bradleyjs2
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Posted June 20th, 2018 09:00
Problem solved. There’s a separate software package just for the AW768 Pro Gaming Keyboard. I can control all of the lights now; but I’m not able to program the special macros keys for some reason. I’ll have to figure that out.
@crash2000 wrote:
so the original posters says the keyboard can't be found in alienware control center, so your advice is " he needs to install alienware control center"?
did you work in customer service too?
Traditionally, we have referred to Alienware Command Center as AWCC
https://dell.com/community/Alienware-Desktops/Desktop-AWCC-downloads/m-p/6022684#M2257
However, I think the software for the new Keyboard is called Alienware Control Center
https://dell.com/support/home/au/en/audhs1/drivers/driversdetails?driverId=YJFWG
Pretty clever huh. :TongueTied: (not)
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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Posted July 10th, 2018 14:00
Yes, I worked with support to find the tool that was needed to control the keyboard. On Alienware laptops, which I’ve had many, it’s combined in the AWCC.
@Bradleyjs2 wrote:
Yes, I worked with support to find the tool that was needed to control the keyboard. On Alienware laptops, which I’ve had many, it’s combined in the AWCC.
Because recent Alienware laptops always have the LED keyboard. Probably one of the reasons why "Alienware Command Center for Laptops" has always been a (similar but) separate program from the Desktop version.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
Bradleyjs2
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Posted June 24th, 2018 02:00
This software, un-like AWCC for laptops, only allows for performing keystroke combo’s limiting its usefulness. I need to be able to call batch files to perform certain admin duties and such. My workaround, is to creat a desktop shortcut that calls the batch file(s)..
Here’s the link for the AW78 Pro Gaming Keyboard AWCC
http://www.dell.com/support/home/au/en/aubsd1/product-support/product/alienware-pro-gaming-keyboard-aw768/drivers
Happy Alienating!