Returns

To return Dell Products, you must contact Dell Customer Service and obtain a Credit Return Authorization number during the return period applicable to the Product that you wish to return.

Once Dell issue your Credit Return Authorization you must send the product to Dell within ten (10) days. You must:

• Return all the Products you wish to return to Dell. Except for Products purchased in Chile and Peru, at Dell's discretion the credit for the returns may be less than the invoice or the price of the individual component because of the package or promotion price or any discounts or expenses derived from the return.
• Send the Product(s) at your own cost and ensure the shipment or accept the risk of loss or damage during shipping.
• Return the Products in their original packaging, in "as new" condition, together with any media, documentation or any other parts included in your original shipment.
• Upon receiving the return, Dell will issue a credit or reimbursement for the purchase price paid, less shipping and handling and any applicable fees for inventory replacement.

For the return of Products in Mexico, purchased exclusively by internet, telephone and email, you will have the option to do so, without any cause, within the period of five business days counted from the receipt of the Product, paying only the shipping and import expenses. After the aforementioned five-day period, Dell shall have the option of accepting or denying the return, in the understanding that if Dell authorizes it, you shall pay in addition to the shipping and import costs, a fifteen percent charge for return fee. For cases of damaged or wrong Product, you have the right to return the Product within a period of five business days, you must beforehand contact Dell and obtain corresponding approval through an authorization number for the return or replacement. After this period, the Product shall be considered as accepted.

To exercise the right of withdrawal of Products from Colombia, purchased exclusively by internet, telephone and email (non-traditional means or distance), you will have the option to do so, without any cause, within the period of five business days from the reception of the Product, paying only the shipping and import costs that correspond to the return of the good. After the aforementioned five-days period has ended, Dell will have, at its own judgment, the option to accept or deny the retraction, on the understanding that if Dell authorizes it, you must pay in addition to the shipping and import costs, a fifteen percent charge in concept of return fee.

For the return of Products in Argentina, purchased exclusively by internet, telephone and email, you will have the option to do so, for any reason, within the period of 10 (ten) calendar days counted from the date of the purchase or the receipt of the Product (whatever happens in second place). After the aforementioned period, Dell will have the option to accept or deny the return, if Dell authorizes it, you must bear the costs of returning the Product.

For the return of Products in Chile, purchased exclusively by internet, telephone and email, you will have the option to do so, for any reason, within the period of 10 (ten) calendar days counted from the date of the purchase or the receipt of the Product (whatever happens in second place). After the aforementioned period, Dell will have the option to accept or deny the return of the Product. Contracted services are excluded from being returned.

NOTE 1: Before you return the Product(s) to us, be sure to back up the data on the hard disk(s) and any other storage device(s) in the Product(s). Delete any confidential, patented and personal information, along with removable media such as floppy disks, CDs or PC cards. Dell is not responsible for any of your confidential or public information, patented or personal; for loss or corrupted data; or for damaged or lost removable media.

NOTE 2: If the product was acquired through a Dell authorized distributor/reseller, the customer will be subject to the returns policy of the respective store or authorized distributor/reseller.

NOTE 3: If your purchase qualifies for a promotion offered by Dell that extends the return period for a specific product, the return rights and obligations included with the promotion will apply to your purchase. In addition, the term set forth in said promotion’s rules will be concurrent with the term stated in this Return Policy, if applicable. If the rules of the promotion are not followed by you, then the standard Return Policy applies.

Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale and/or Promotion rules or other impermissible activity.


Dell World Trade LP
One Dell Way, Round Rock, TX 78682, EE.UU

Dell América Latina Corp., Sucursal Argentina
Juana Manso 1069, 4to. piso, Ciudad de Buenos Aires, C1107CBU Argentina

Dell Computer de Chile Ltda.
Avenida El Bosque Norte Nº 211, Piso 7, Las Condes, (7550092) Santiago, Chile

Dell Colombia Inc.
Carrera 7 No. 113-43, Oficina 1401, Bogotá, D.C., Colombia
Bogotá, Colombia

Dell México S.A. de C.V.
Av. Javier Barros Sierra 540 Torre 1, piso 10, Colonia Lomas de Santa Fe, Álvaro Obregón, C.P. 01219, Ciudad de México, México

Dell Perú S.A.C.
Av. Circunvalación Golf Los Incas 170, Oficinas 2401 y 2402, Torre A, Santiago de Surco (15023), Lima, Perú.

Dell Puerto Rico Corp.
PO BOX 71449, San Juan, PR

Rev. Sept. 2021