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SourceOne Email Management: Archiving and/or indexing of data has stopped due to low free space on Message_Center, Index locations or .emx file storage locations.

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Symptoms



The Message_Center, Index and/or emx file storage locations are out of space which causes processing for one or more SourceOne functions to stop.
By default, SourceOne will warn about free space on Message_Center and Index locations when available free space drops below 20%.
When free space drops below 5% on either of those locations, processing will stop.
For example if the Message_Center and Indexes are stored on different locations and the Message_Center location's available free space drops below
5%, worker machines will not be able to archive data as the archive servers will log this message in the EMC event log :

"Insufficient free space on <Message_Center location>.  Free%: <Percent Free> , Required%: <Required Percent>%"

Additionally, archive servers will log this error message in the ExAsArchive.exe.log:

"Unable to write to the repository storage"


If the .emx storage location is out of space, one of these messages are logged in the ExAsArchive.exe.log on archive servers:

"Failed to Create New Volume in <emx File Location> (Error Code) FLAGS(VolumeFlags)"

or

"Unable to write file"


Indexing servers will log this warning when processing stops due to lack of free space:

"Skipping Index Location '<Path to index location>' has insufficient freespace, Current: <Current Free Space> percent, Min: <Required Free Space> percent"
 
 

 

Cause

There is not enough free space to complete the operation.

Resolution

Add space to locations that are lacking free space:

1) If the index locations are out of space and space cannot be added to the existing locations, Add new locations to the archive folders.
The old locations will not be used for indexing of new data going forward.
If there are files in the index DropDir locations for the Index shares that are out of space, engage Dell-EMC Technical Support to move the affected indexes to 
the new locations.

2) If the Message_Center location(s) are lacking free space, engage Dell-EMC technical support to determine why the Message_Center location is running low on space.

3) If the storage location for .emx files created by SourceOne is out of space, add more space to the device or create a new archive folder and mapped folder  that use a new storage location and 
change the existing activities to archive data into the new mapped folder.

Refer to the following 'SourceOne Email Management Administration Guide' sections for details on folder configuration when creating new archive folders or modifying existing folders:
Configuring Native Archive folders and storage
Configuring Mapped Folders
Modifying indexing properties of archive folders

Additional Information

  • When Indexing transactions are piling up in the index DropDir, the Message_Center\Unpack_Area is also affected because the Unpack_Area is storing raw data to be indexed that will be deleted after the transactions in the index DropDir locations are processed.
  • Ensure that all servers that have the Index role enabled are configured to index all archive servers and that the archive folders are configured to allow at least one indexing server to index data for each folder.
  • Under the Native Archive node(s) in SourceOne console, check each server's Properties.
  • Look on the Indexing tab.
  • If Indexing is 'Enabled' then select the other archive servers that the current archive server will be allowed to index data for.
  • Typically, all indexing servers are set to index all other archive servers, but that is not required so if the indexing permission is limited, one must be sure that all archiving servers have at least one indexing server that is allowed to index it's data, otherwise, transactions will accumulate in DropDir, causing Message_Center space to decrease.
  • Additionally, check the Properties of Archive Folders by looking at the Indexing tab.
  • Double-click each Storage Path to verify that at least one indexing server is assigned to each storage location, otherwise index transactions will accumulate in DropDir folders, also causing Message_Center space to decrease.

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Discovery Manager, SourceOne Email Management
Article Properties
Article Number: 000050283
Article Type: Solution
Last Modified: 20 Nov 2020
Version:  2
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