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May 14th, 2024 20:34

not starting logo

XPS 15 9500

XPS 15 9500

Hi everyone, 

my xps 9500 laptop has recently stopped starting, only going as far as Screen Dell Logo on a  normal start(fan start and laptop get Hot.

I've tried F12+fn and displays "F12 Boot options" with a progress bar at about 30% progress and stops, the boot-up usb is installed. 

saw that sometimes motherboard has been replaced for some issues. this laptop has had its troubles only a couple of months new, the hard drive memory needed replacing. 

please any help?

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May 15th, 2024 11:46

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
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