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Community Accepted Solution

Resetting Dell laptop fixes software problems?

Hello, Will reseting my Windows solve a sudden closure problem with some apps? mainly, photoshop? OR, re-installing the app itself?

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Community Accepted Solution

Windows 11 Driver Packs for Image Assist Deployment

Are there zip files for Win11 Driver Packs for use with Image Assist Deployment? I can track down the exe files, but IA does not recognize them. I am imaging 5410, 5420, 3480 and 3580. The goal is to utilize the driver packs to minimize internet traffic. We'd prefer not to rely on Command Update and

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Community Accepted Solution

Vostro 3520 keeps crashing

My Vostro 3520, brand new one, keeps crashing almost every day. Everything up to date.Support assist cannot run hardware check. Dell support said to me that they now about this problem and that I need to wait for a new version! That's a shame. Recently Dell drivers update app could not detect criti

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Community Accepted Solution

UK SupportAssist for M18 R2

Alienware m18 R2 has recently been purchased with Dell Support Premium Warranty, but within days of arrival, Dell Technical Support installed the factory build to fix Windows Update module missing from within services. This Dell Laptop's SupportAssist had list of tests in LH table and segmented cir

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Community Accepted Solution

My Laptop's Wifi device lost signal Automatically

I am facing an issue with my laptop it drops its wifi communication signal after some time. At the restart time, it auto-connected to my wifi router but as usual, it disconnected and off the wifi device that has lost my work. I do many things on it as updating its driver but not improvement has been

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Community Accepted Solution

WMS 4.3 Wyse 3040 ThinOS 9.5.x compatability

We're looking to upgrade our WMS server from 4.1 to 4.3 (standard), and looking through the release notes I'm seeing 9.1.x as the highest supported version of ThinOS listed. Has anyone had any issues running 3040s with ThinOS 9.5.x on WMS 4.3? This is just a safety check as we're currently running

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Community Accepted Solution

Dell Inspiron 15 3511 Support Assist On Board Diagnostics freezes during boot up. Fan locked on high speed wont shut off

My Dell Inspiron 15 3000 Support Assist On Board Diagnostics freezes during boot up. The fan locks on high speed wont shut off no matter what I do. I have updated the BIOS, all recommended drivers, no luck. The computer will run very slow. I am seeing on the internet, many people are having this tro

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Community Accepted Solution

Image file greater than 300 MB in size is not supported.

Greetings. I am sending the Package "ThinOS_2402_9.5.1079.pkg", to the WMS 3.3 276 server, however it reports the following message, "Image file greater than 300 MB in size is not supported". The ThinOS_2402_9.5.1079.pkg package contains 307,917kb. Would this return be a limitation of the service, b

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Community Accepted Solution

support assist 3.14.2 hangs in start. Running on Windows 11 23H2

When I start the support assistant to check and install updates and it hangs at the start and does not go further. I have uninstalled, downloaded latest version (which I already had) and installed that and got the same problem. I tried contacting Dell support but got a dead end as my laptop is not i

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Community Accepted Solution

Missing Startup settings after DIA image restoration.

Hello, I created a windows 11 gold image on a VM. However, after the image restoration, the Startup settings were missing from the recovery mode. I checked the VM and confirmed the startup setting is available. The problem occurred after restoring the image. Has anyone experienced this problem bef

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Community Accepted Solution

ThinOS Extension package needed

With the release of the Amazon Workspaces Web client I would like to use the smart card auth but that requires ThinOS Extension package. Where do I get that? I don't see it in my WMS cloud deployment to add.

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Community Accepted Solution

Alienware command center language

I'm enabled to change the language of the app in English. and need some help with it.

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Community Accepted Solution

Dell D630 Windows 7 64-bit Drivers

Hello Mr. Yip- Todd Naber here, I have a Latitude D630 (dual booting 64-bit XP & 64-bit Windows 7) with 8gb of ram and I'm finding it difficult to find Dell Drivers. Originally the Dell D630 had a 320gb hard drive with a Windows XP COA on the bottom of the laptop- but I purchased the D630 from

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Community Accepted Solution

supportassist wont install

I had a problem with support assist not running so uninstalled it, downloaded the latest version (according to the installer its 4.3.0.52594) and am trying to install it but it does nothing other than showing the initials screen and then exits. on another run its stays with the initial screen and do

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Community Accepted Solution

Getting Windows Security Warning about Driver Software in SA 4.0.1.54588 upgrade

I was notified on SA of the update 4.0.1.54588 so went through the update process. After a few minutes a popup window from Windows Security read: "Windows cannot verify the publisher of this driver software" and offered a choice between NOT installing the driver software or installing the driver sof

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Community Accepted Solution

Dell Automatic Drivers and Downloads Update not Working.

The Dell Support Assist, Dell Update and Dell Support Website automatic driver updates have not been working for over a week. I contacted Dell Technical Support and have a Service Request Number, but I haven't heard anything back from them in 9 days now.  I have an active ProSupport service ag

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Community Accepted Solution

Question regarding BIOS updates via MS Windows Update vs. Dell Drivers and Downloads.

I noticed that Windows Update reported a firmware update for my XPS 8940 on February 14th, but it wasn't listed on the Dell Support Drivers and Downloads website, even looking manually for BIOS updates. I finally saw that it appeared on the Dell website over a week later.    Are these oka

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Community Accepted Solution

Alienware m15 R5 Ryzen Edition (Windows 11): SupportAssist doesn't recognize BIOS update version 1.17.0 (Released: Feb. 20, 2024)

I'm not experiencing any issues, aside from what's noted here. This is just a general FYI, in case it becomes relevant to other R5 owners, or in case it becomes a more serious issue for myself at a later date. Chime in if you're having a similar experience, or have anything relevant to add. I got a

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Community Accepted Solution

No Option to Limit Battery Percentage in MyDell App

As you can see, when I go into the MyDell app and select the 'custom' option in the power management page, there is no option to change the percentage at which the computer starts and stops charging. Is there a way to fix this? Another issue I've had is that the SupportAssist app never loads. I've

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